If you’re using an Android smartphone, you’ll likely have the Email app preinstalled. When synced with your email accounts, you can use it to view your various email messages, send emails, and more. However, some users have experienced that email keeps stopping.
This can be caused by different reasons, including an outdated app version, bugs, and corrupted app data. This guide will show you how to fix when email keeps stopping on Samsung phone. Read this guide to know more.
Table of Contents
“Why Does My Email Keep Stopping?” – Most Common Reasons
Most Samsung users have encountered email keeps stopping while opening an email message or sending emails to other recipients. Here are the most common reasons why the email app crashes on your Android phone:
- In-app Bugs – One of the most common reasons why the email app keeps crashing is due to bugs. Fortunately, this can be fixed by force-stopping the app via Settings or restarting your phone.
- Corrupted App Data – Most apps on your phone store temporary app data to optimize app performance. However, they can sometimes cause crashes once they’re corrupted. Clearing your app data, such as cache, can help solve this issue.
- Outdated Android System WebView – The Android System WebView acts as a built-in web browser when opening links inside preinstalled apps on your phone. Some apps may end up conflicting with this service once it’s outdated. Try updating it or uninstalling it to fix the Email app.
- Outdated App Version – Once the Email app begins to act up on your phone, you may be using an outdated version of the app. You can try installing the latest version of the app to fix the email keeps stopping issue.
How to Fix the Email Keeps Stopping Issue on Samsung Phones
Below are some workarounds to help solve the email keeps stopping problem on your Android phone. Remember to review each fix and check which one you think is the most effective:
Method #1: Restart Your Phone
The first thing you can do when experiencing app crashes on your phone is to restart it. This resets all app background processes on your phone, which might be causing bugs. To restart your phone, long-press its Power button and select Restart.
After restarting, try opening the Email app and check if it now works normally.
Method #2: Force Stop the Email App
Another way to solve unresponsive apps is by force stopping them. It forces the app to restart and reset all processes immediately. To force stop the Email app via Settings, follow the steps below:
- Open Settings and go to Apps.
- Find the Email app and tap on it.
- Select Force Stop. This will now force the app to close.
- Open the Email app and check if the issue is solved.
Method #3: Sign Out of Your Email Accounts and Sign Back In
The Email app can sometimes crash due to account bugs. This happens when the app is having trouble integrating your email accounts. To sign out of your email accounts and sign them back in, proceed to these steps:
- Launch the Settings app and select Passwords & Accounts.
- Select the account that you want to remove and choose Remove account.
- Repeat this process if you have multiple email accounts.
- Next, to sign back into your email accounts, go back to Passwords & Accounts and choose Add Account.
- Select the platform you’re using for your email account and input your login details.
- Follow the on-screen steps to add it back to your phone.
Method #4: Update the Email App
You may experience issues with the Email app once you use its outdated version. However, you can update apps on Android using the Google Play Store. Ensure to connect your phone to a stable wireless connection to update apps seamlessly.
To update the Email app via the Google Play Store, follow the steps below:
- Launch the Google Play Store on your phone and select your profile avatar.
- Select Manage apps & device and choose Updates.
- Find the Email app that you’re using and select the Update button to update it.
- Once updated, launch the Email app and check if it now works normally.
Method #5: Update Android System WebView
As mentioned earlier, the Android System WebView app is used by various Android apps on your phone for opening links. However, it can sometimes interfere with other apps, leading to crashes.
To update the Android System WebView app via the Google Play Store, do the following:
- Open Google Play on your phone and choose your profile icon.
- Go to Manage apps & device > Updates and find Android System WebView from the list. Tap Update.
If the Email app still crashes after following the steps above, you can uninstall it from your phone. To do this, proceed to these steps:
- Tap Settings and choose Apps.
- Find Android System WebView and select Uninstall.
- Restart your phone and open the Email app. Check if the issue is fixed.
Method #6: Clear Cache and App Data
Most apps on your phone store temporary app data, like cache, to help optimize app performance. However, app data can sometimes cause apps to freeze or crash when they’re corrupted.
To clear the cache and app data of the Email app on your smartphone, follow the steps below:
- Open Settings > Apps and choose the Email app from the list.
- Select Clear Cache and tap Clear Data afterward.
- Launch the Email app and check if it now works normally.
Method #7: Reinstall the Email App
If downloading its app updates didn’t work, try reinstalling the Email app on your phone. This ensures that you’re using the latest app version, which has fewer bugs. To reinstall the Email app on your Android smartphone, follow these steps:
- Open Google Play and navigate to the app’s download page using the Search function.
- Next, select Uninstall and wait for the app to be removed.
- Once fully uninstalled, tap the Install button.
- Open the Email app and check if the issue is fixed.
Method #8: Use Another Email App
Once all fixes don’t work, you can consider trying other email services on the Google Play Store. Apps such as Gmail, Yahoo! Mail, Microsoft Outlook, and Edison Mail are some of the best alternatives for the Email app preinstalled on your phone.
These apps likely contain better features and a friendlier app interface. They’re also updated frequently, so trying them out is a great idea when the current Email app underperforms on your phone.
Final Thoughts
The Email app on your phone is great for sending and receiving emails and overall email management. However, it can sometimes crash or freeze on your phone for various reasons. Hopefully, this guide helps you solve the email keeps stopping issue on your Android smartphone.