When staying in a hotel, you’re most likely going to use their wireless network. This is crucial to keep yourself connected with your work, friends, and family. It also allows you to stream movies, music, and other content online.
Connecting to hotel Wi-Fi is supposedly an easy process, however, you can sometimes have issues like when the hotel Wi-Fi not working or can’t connect to hotel Wi-Fi for some reason. In this guide, we’ll go over workarounds when the hotel Wi-Fi is not redirecting to the login page.
Read on to know more.
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How to Fix Hotel Wi-Fi Connected But No Internet
There are a variety of ways that you can try if your device is connected to the hotel Wi-Fi but has no internet. First, make sure that you’re connected to a secure Wi-Fi network. You’ll see a lock on the connection name, which means that you’ll need to log in to an account before you’re given internet access.
Passwords can also be handed to you before checking in. So, make sure to remind the hotel staff in case they forget. Secure connections give you immediate access to the internet and are safer than open access networks.
If you’re already connected to a secure wireless network but still cannot access the internet, here are some fixes that you can try. Remember to go over them individually and check which fix works best for your device.
Fix #1: Restart Your Device
Your computer can sometimes encounter bugs when connecting to the internet. Fortunately, a quick fix to this problem is to restart your computer or similar device. To restart your Windows computer, proceed to the steps below:
- Click the Start menu and select the Power icon.
- Choose Restart. Then, once the restart is done, try connecting to the hotel’s Wi-Fi network and see if you’re redirected to its login page.
If you’re using an iOS device, long press the Sleep/Wake button on the side or top of the device and swipe the Power logo to the right. For Android devices, long press the Power button on the side of the device and select Restart.
Fix #2: Switch Off Third-Party DNS Apps
Third-party DNS (Domain Name System) are public servers that serve as an alternative to DNS servers that are provided by ISPs (Internet Service Providers). Since they’re different from your ISPs DNS server, they lessen internet traffic and make browsing faster. Examples of third-party DNS apps are OpenDNS and GoogleDNS.
However, these apps can prevent you from accessing the hotel Wi-Fi login page. To switch off third-party DNS apps on Windows and clear the DNS cache, follow these steps:
- Open your computer and using the Search function, go to the Internet and Network Settings.
- Choose Network and Sharing Center and select your hotel’s Wi-Fi network.
- Go to Properties and select IPV4 (Internet Protocol Version 4).
- Tick Obtain an IP address automatically to ON and click OK.
- Then, press Win + R on your keyboard to open Run.
- Type cmd and press Enter. The command prompt will now open.
- Enter the command ipconfig /flushdns and press Enter.
- Reboot your computer and try connecting to the hotel Wi-Fi.
Fix #3: Directly Access the Router’s Login Page
If the login page doesn’t load automatically upon connecting, you can visit the IP address of the hotel’s Wi-Fi router. This way, you won’t keep waiting until it loads, since you’ll force it to open using your computer’s default browser.
To directly access the router’s login page on your computer, follow the steps below:
- Open your computer and launch its default browser.
- Visit 192.168.1.1. If it doesn’t work, try 22.214.171.124 or http://localhost. You will now be redirected to the hotel Wi-Fi login page.
- Enter the network’s login details. Check if you can connect to the internet.
Note: If the steps didn’t work, try accessing the addresses on an incognito window and see if it redirects you to the hotel WiFi log-in page.
If you’re using a smartphone or tablet, you can follow the same steps above using an internet browsing app. Another method that you can use is to directly access the hotel Wi-Fi’s captive portal. Each device OS can have a different captive portal address—here are a few captive portal addresses of popular devices:
- Android or Chrome: google.com/generate_204
- Windows or Microsoft Edge: www.msftncsi.com/ncsi.txt
- iOS devices and macOS: captive.apple.com
Fix #4: Enable DHCP in TCP/IP Settings
TCP/IP or Transmission Control Protocol/Internet Protocol is a suite of communication protocols that are used to grant users internet access. If you’re having trouble connecting to a different network, it’s recommended to change the TCP/IP settings, particularly the DHCP or Dynamic Host Configuration Protocol to automatic.
To turn on DHCP via the TCP/IP settings on a Windows computer, do the following:
- Go to Settings > Network & Internet and choose Wi-Fi.
- Select Manage Known Networks and choose the hotel’s Wi-Fi network.
- Navigate to IP assignment and select Edit.
- Under Edit network IP settings, choose Automatic (DHCP). Then, click Save.
- Reboot your computer and try connecting to the hotel Wi-Fi. Check if you’re redirected to the login page.
Wi-Fi connections are considered an essential service in hotels and guest houses. It lets you have access to the internet and stay connected to your work and loved ones.
Hence, these methods can hopefully guide you to connect your device to the hotel Wi-Fi if it doesn’t redirect you to the login page. If the fixes above weren’t effective, try contacting the hotel staff for further assistance.