LG TVs are one of the best TV brands in the market. They offer high-quality TVs at a very affordable price and have various TV models available for you to choose from. However, it’s possible to face LG TV problems, especially with LG smart TVs.
It can vary from no screen and sound problems to connectivity issues. In this guide, we’ll show you LG TV troubleshooting methods for the most common issues in LG TV models, as experienced by many users. Read this guide to learn more.
Table of Contents
Most Common LG Smart TV Problems and Their Fixes
Like other smart TVs, LG TV is not foolproof and will have problems occasionally. Below, we’ll show LG smart TV trouble shooting methods for the most common problems experienced by many LG TV users. Depending on your issue, go over the list below and follow its corresponding fix.
Problem #1: LG TV Not Connecting to Wi-Fi
This problem occurs when your LG TV cannot connect to your Wi-Fi network. It’s caused by various factors, including a bug, weak Wi-Fi signal, or outdated firmware. To fix your LG TV when it won’t connect to Wi-Fi, follow the methods below:
Method #1: Power Cycle Your LG TV and Wi-Fi Router
- Turn off your LG TV and unplug its power cable from the socket.
- Wait for 10 minutes to drain the power.
- While doing this, switch off your Wi-Fi router and unplug its adapter cable.
- Wait for 30 seconds and plug the adapter cable back in.
- Turn on your Wi-Fi router and let it initialize.
- Plug the power adapter back in and turn on your LG TV.
- Wait for your LG TV to connect to your Wi-Fi network automatically.
Method #2: Move Your Smart TV Closer to the Router
Your LG TV must be close to the router to have a stable Wi-Fi connection. Avoid interferences that might cause signal disruptions between your TV and router. If possible, use your LG TV in the same room as your router.
Method #3: Update your LG TV’s Firmware
- Turn on your LG TV. Using the remote, go to Settings > All Settings.
- Choose Support and select Software Update.
- Select Check Updates. Your smart TV will now search for the latest updates. Once an update is available, choose Download and Install.
- After the update is downloaded, power off your smart TV for 10 seconds and turn it on to install the update.
Problem #2: LG TV Unresponsive to Remote
One of the most common issues with LG TVs is their remote when the TV becomes unresponsive to its commands. You can first try replacing its batteries with a new pair and check if it now works.
If only some of its buttons are not working, you can try re-pairing your LG Magic Remote to your LG TV. To do this, follow the steps below:
- With the TV switched on, press the BACK and Home buttons simultaneously to unpair.
- Next, to pair back your LG Magic Remote, press the Exit or the same buttons—Home and BACK buttons simultaneously.
- Check if your LG TV is responsive to the remote.
Problem #3: Inconsistent TV Colors
You can experience this problem once your LG TV begins to trip off instantly, followed by a popping sound. Then, you’ll see inconsistent TV colors on the screen. This problem might be caused by a faulty power supply or a broken capacitor. To get this fixed, it’s best to schedule a repair from LG Support, especially when it’s still covered by warranty.
Problem #4: TV Screen Has Horizontal or Vertical Bars
This issue is common to LG TVs with broken display panels and, sometimes, weak signal strength when viewing free Live TV from your local TV station. To fix this, use a new TV antenna or opt for local cable TV subscriptions. You can also try online streaming services from your desired streaming app.
Once your LG TV has a broken display panel, contact LG Support to get it fixed.
Problem #5: LG TV With Sound But No Picture
Another common problem with LG TVs is when your TV has sound but displays no picture. It might be caused by a temporary bug, loose cable connections, or an LCD backlight issue. To fix this problem, proceed to the methods below:
Method #1: Check All Cable Connections
You might not see any image displayed on your LG TV once its HDMI cables are not connected properly. First, turn off your LG TV and unplug the HDMI and other video-related cables on the TV.
Check if all cables are in good condition, including the ports. Then, plug all cables firmly and turn on your TV. See if any picture is displayed on the screen.
Method #2: Power Cycle Your LG TV
- Turn off your LG TV and unplug its power cable from the socket.
- Wait for 10 minutes to drain the power.
- Plug its power cable back in and turn on your LG TV. Check for images on the screen.
Method #3: Perform a Picture Test
- Turn on your LG TV and take a flashlight.
- Turn the flashlight on and point it close to the TV screen. If you see faint images on the screen while hearing a sound, there’s a high chance that the LCD backlight is damaged. When this happens, contact LG Support to schedule a repair.
Problem #6: LG TV HDMI Not Working
This is a common issue with LG OLED smart TVs with HDMI 2.1 ports. You might face this issue when your HDMI device is not recognized by your LG TV or your LG TV yields low-quality HDMI output. To fix this, you’ll need to update the LG TV’s firmware to the latest version.
Here’s how to do it:
- Switch on your LG TV and navigate to Settings > All Settings.
- Choose Support and select Software Update > Check Updates. Once an update is available, select Download and Install.
- After the download is complete, power off your smart TV for 10 seconds and turn it on, the update will now be installed automatically.
Problem #7: LG TV Cannot Connect to AirPlay Device
LG TV is one of the few smart TVs with superb AirPlay support. However, you might face issues connecting your AirPlay device to your LG TV. To fix this, ensure that AirPlay is enabled on your LG TV.
Here’s how you can do this:
- Switch on your LG TV and press the Home button on the remote.
- Find the AirPlay icon on the dashboard and select it.
- Set it to On.
Also, try connecting your AirPlay device and LG TV to the same Wi-Fi network and keep them at a close distance to avoid weak signals.
We also have an article if you decide to reset your LG TV to factory settings and start over.
Final Thoughts
LG TVs are one of the most dependable and cost-effective smart TVs today. You can choose between various TV models, display types, and sizes. Most of their TVs have built-in smart features and are compatible with most smart assistants and streaming apps.
However, you might face minor issues with your LG TV once in a while. Hopefully, this guide helps you to fix the most common problems on LG TVs. Once these troubleshooting methods don’t work, contact LG Support for further assistance.