Fixed: iPhone Storage Not Loading (2023)

iPhones are known for their stability and ease of use compared to other smartphone brands. If you’re using it as an everyday phone for work or school, it’s necessary to monitor your phone’s storage. However, some users reportedly experienced their iPhone storage not loading.

iPhone Storage Not Loading

This problem can be caused by an outdated iOS version, a glitch in the iPhone Storage page, and other factors. This guide will show you how to fix iPhone storage not loading and what to do if iPhone storage full.

Read on to learn more.


Table of Contents

“Why is iPhone Storage Not Loading?” – Most Common Reasons

From bugs to maxed-out internal storage, these may cause your iPhone storage to fail to load. Here are the most common reasons why your iPhone storage is not loading:

  • Bug or Glitch – Typically, the iPhone Storage page on your phone’s settings will show all the data that makes up its internal storage. However, bugs can cause the page not to load correctly. Resetting your iPhone or updating it to its latest iOS version can solve this issue.
  • Storage is Nearly Full – If you haven’t been monitoring your iPhone’s storage for a while now, there’s a high chance that you’re reaching its full capacity already without even noticing. This leads to slow phone performance and various issues. You can try clearing your least-used apps, obsolete content, and other data that can be deleted on your iPhone to free up space.
  • Outdated Software – Another reason that can cause your iPhone storage to not load is outdated software. Fortunately, you can update your iPhone’s software to the latest version via the Settings app.


How to Fix iPhone Storage Not Loading

Tracking your iPhone’s storage data is needed to keep your device healthy, avoid data corruption, and extend its lifespan for several years. But, if you’re experiencing the iPhone storage not loading problem, here are some fixes you can try.

Remember to review each fix and check which one is the most effective for your iPhone:


Fix #1: Reboot Your iPhone

The first thing you can do when facing this iPhone issue is to restart your iPhone. It’s a quick and harmless solution that resets all of your phone’s processes, including ones related to tracking your phone’s storage.

To reboot your iPhone, press and hold the Side/Wake button and slide the Power icon to the right to turn it off. After a few minutes, turn it on by pressing the Side/Wake button until the Apple logo displays on the screen.

Then, go to Settings > General > iPhone Storage and check if your phone’s storage data loads up.


Fix #2: Perform an iOS Update

Updating your iPhone’s iOS version gives several advantages to your phone. Besides integrating new features and configurations, it possibly fixes bugs and issues reported on the last software version.

To perform an iOS update on your iPhone, follow these steps:

  1. Turn on your iPhone and go to Settings > General.
  2. Select Software Update and tap Download and Install to the latest software update available for your device. Ensure it’s connected to a stable wireless network when downloading an iOS update.

Note: It’s best to keep your iPhone charged during a software update to avoid power loss, which can cause corrupted iOS updates.

  1. Once completed, navigate to the iPhone Storage page on your phone’s settings and check if the issue is solved.


Fix #3: Free Up Storage Space on Your iPhone

When experiencing an iPhone storage full problem, it’s essential to clear up your device’s storage. This means you’ll need to uninstall unused apps on your iPhone. 

You can uninstall apps by going to Settings > General > iPhone Storage and individually selecting the apps you least use. Afterward, tap Delete App to uninstall. To further manage your iPhone’s app data, you can Enable the Offload Unused Apps option on the page.

You can tap the On My iPhone option on the iPhone Storage page to view all stored files and media on your phone’s internal storage. To delete data, select Edit and tap the red icon on the left. Choose Delete to confirm.

If you’re taking photos and videos daily using your iPhone, you can go to the Photos app and select the content you can remove. This can be duplicated photos, screenshots, and other media that are already obsolete.

To entirely delete multiple contents on the Photos app, proceed to these steps:

  1. Tap the Select button on the top-right side of the screen and select all photos and videos you want to delete. 
  2. Select the Trash button on the bottom to move them to the Recently Deleted folder. 
  3. Next, go to the Recently Deleted folder on the app, select all photos and videos in the folder, and choose Delete All.

As well as deleting files, you can transfer them to your laptop. If you have a Mac this is easy, but it may not work first time on a PC. Please read our guide if you are copying files from your iPhone to a PC and you get the “A device attached to the system is not functioning” error.


Fix #4: Access Your iPhone Storage via Your Computer

If your iPhone storage isn’t accurately displayed on the Settings app, you can connect your iPhone to a computer and access its storage via iTunes or the Finder. To do this, follow the steps below:

  1. Turn on your Mac and connect your iPhone via a Lightning to USB cable.
  2. Open Finder or iTunes and select your device from the app.
  3. Its storage data will now be displayed via a bar at the bottom.


Fix #5: Reset the Settings on Your iPhone

If deleting data and performing a software update on your iPhone didn’t work, you can proceed to reset all of its settings and configurations. Remember that this may reset your iPhone’s payment data and network settings, so you’ll need to set them up again after the reset.

To perform a settings reset on your iPhone, do the following:

  1. Go to Settings > General and tap Transfer or Reset iPhone.
  2. Select Reset and choose Reset All Settings.
  3. Once completed, check the iPhone Storage page and see if the problem is fixed.


Fix #6: Perform a Factory Reset

Once all fixes don’t work, the last resort that you can try to solve the iPhone storage not loading issue is a factory reset. This deletes all data on your iPhone and resets all configurations and settings to their defaults.

Important: Remember to back up your iPhone’s data first before performing a factory reset to still have access to your important files and data.

To perform a factory reset on your iPhone, follow the steps below:

  1. Navigate to Settings > General and choose Transfer or Reset iPhone.
  2. Select Reset and choose Erase Content and Settings.
  3. Once the reset is finished, set up your iPhone and upload your iCloud or iTunes backup.


Final Thoughts

While iPhones are one of the more durable smartphones on the market, you may still experience errors. Among these issues is the “iPhone storage not loading” issue, where your device’s storage data is not loaded correctly on the iPhone Storage page.

Hopefully, this guide helps you to fix your iPhone when its storage is not loading correctly. If these fixes don’t work, contact Apple Support for more help.