Onn TV is one of the most affordable smart TVs on the market today. Owned by Walmart, it has workable features and is mainly integrated with known operating systems, like Roku. However, it’s possible to experience Onn TV problems from time to time.
Fortunately, this can all be fixed using quick and easy-to-do troubleshooting methods. This guide will show you the most common Onn TV problems and steps for Onn TV troubleshooting.
Read on to learn more.
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Most Common Onn TV Problems and How to Solve Them
Like any other TV brand, it’s possible to face issues with your Onn TV. We’ll go over the most common problems you can have on your Onn TV device and what you can do to solve them. Remember to review these troubleshooting steps to check which is the most effective for your Onn TV.
My Onn TV Keeps Shutting Down
When your Onn TV keeps turning itself off, it can be caused by a bug from an app or a background process running on the TV. It can also be due to a glitch in its components or other connected devices. The first thing that you can do is to power cycle your TV.
To power cycle your Onn TV, follow these steps:
- Turn off your TV and disconnect its power cable from the socket. Also, remove all connected cables and external devices from the TV.
- Wait for 10 minutes to drain the power.
- Reconnect the power cable and try turning it on without connecting any external device.
- Once it’s stable, plug in each device individually and check which one is causing your TV to turn off.
Perform a System Update
Another way to solve bugs on your Onn TV is to do a system update. This ensures that your TV’s firmware will have the latest updates available, which can help fix bugs. To perform a system update on your Onn TV, do the following:
- Turn on your Onn TV and ensure it’s connected to a stable Wi-Fi network.
- Navigate to Settings > System and choose System Update.
- Select Check for Updates and choose the latest update you can install on your Onn TV.
- Wait for the update to finish.
- Once installed, check if your TV still turns off randomly.
Disable HDMI-CEC
If you’re using HDMI-CEC devices along with your Onn TV, it might interfere with your TV’s controls, causing it to turn off randomly. You can try disabling this feature via your TV’s Settings.
To disable HDMI-CEC on your Onn TV, proceed to these steps:
- With your Onn TV turned on, go to Settings > System and choose Control.
- Navigate to Other Devices and uncheck all devices listed on the screen. This will disable the HDMI-CEC feature on your Onn TV.
- Reboot your TV and check if it still turns off randomly.
Perform a Factory Reset
If all fixes don’t work, the last thing that you can try is a factory reset. This restores all settings and configurations on your device to their defaults. To do a factory reset on your Onn TV, follow the steps below:
- Go to Settings > System and choose Advanced System Settings.
- Select Factory Reset. Wait for the reset process to finish.
- Once completed, set up your Onn TV and see if the problem is fixed.
My Onn TV Doesn’t Turn On
Another common issue Onn TV users face is their TV not turning on. This problem can be caused by various reasons, including issues with the remote and its power source.
Check your Onn TV Remote
Typically, most people will use the remote to switch on their TV and do various tasks. However, it can have problems over time or due to signal interference. Here are some tips on fixing your Onn TV remote when it’s not working:
- Since almost all Onn TV remotes use Infrared (IR), they will only have a limited range and usually won’t work when there are obstacles in front of the TV’s signal receiver. Use it near your TV and set aside any objects blocking the receiver.
- Try replacing the remote’s batteries with compatible ones. Also, follow the orientation embedded in the battery compartment to avoid power issues.
Plug the Power Cable into Another Socket
If your Onn TV has issues turning on, try plugging its power cable into another electrical socket. Also, avoid using extension wires or power strips since they can sometimes fail to deliver enough power, especially when too many devices are connected.
Onn TV is Displaying No Signal on the Screen
If your Onn TV displays the No Signal message on the screen, you can try power cycling it. To do this, proceed to these steps:
- Turn off your Onn TV and unplug its power cable. Disconnect all HDMI devices currently connected.
- Wait for 10 minutes to drain the power.
- Next, plug the power cable back in and securely plug your HDMI device. Take note of the number on the label below the HDMI port to which the device is connected.
- Turn on your TV and navigate to the HDMI source where your device is plugged in.
Onn TV is Displaying a Black Screen
One of the most common issues faced by Onn TV users is a black screen. However, you can follow the troubleshooting tips below to fix this problem on your TV:
- Check if your TV’s power cable is not damaged and properly connected to the socket. If the socket is not working, try plugging it into other sockets in your room.
- Ensure that the remote is operational. If it’s physically damaged, purchasing a new remote for your Onn TV is ideal.
- If your TV is turning on but displays a black screen, check your HDMI device to see if it’s plugged in securely. Navigate to the correct HDMI input and check if the problem is fixed.
If these tips don’t work, try power cycling your Onn TV. To do this, follow the steps below:
- Switch off your Onn TV and disconnect its power cable.
- Wait for 10 minutes to drain the power. Also, press the Power button on the TV to drain any remaining power.
- Plug the power cable back in and turn on your TV. Check if the issue is fixed.
My Onn TV Cannot Connect to Wi-Fi
If you’re having trouble connecting your Onn TV to Wi-Fi, try diagnosing the problem, whether it’s related to your Wi-Fi router or your Onn TV. If all other devices can connect to your router, the problem is most likely on your TV.
To fix your Onn TV when it cannot connect to Wi-Fi, try following these tips:
- A quick power cycle can potentially solve most Onn TV issues, including when it cannot connect to Wi-Fi. To power cycle your Onn TV, do the following:
- Turn off your Onn TV and unplug its power cable from the socket.
- Wait for 10 minutes to drain the power.
- Plug the power cable back in and turn on your Onn TV. Try connecting it to Wi-Fi afterward.
- Ensure that your Wi-Fi router is close enough to your TV. If you cannot relocate your router, try moving your TV closer to the Wi-Fi router to have enough signals.
- Try factory resetting your Onn TV. To do this, follow these steps:
- With your Onn TV switched on, go to Settings > System and select Advanced System Settings.
- Choose Factory Reset. Wait for the reset process to complete.
- Set up your Onn TV and try connecting it to your Wi-Fi network.
Audio Issues on Onn TV
When you’re having audio problems with your Onn TV, ensure that it’s not on mute or its volume is too low using the remote control.
When the built-in speakers on your Onn TV are not working, try using an external speaker along with your TV. If it’s using a wired connection, ensure that the audio wires are correctly plugged in and connected to the correct audio ports.
If it uses a Bluetooth connection, try unpairing your audio device and pairing it again. Check if this fixes the audio problem.
Final Thoughts
As one of the most affordable TV brands in the US and some territories, Onn TV is a popular choice for many users who want a smart TV with workable picture quality and features. Also, it’s partnered with known streaming platforms, such as Roku. However, you might have issues when using your Onn TV.
Hopefully, this guide helps you know about the most common problems for Onn TV and how to fix them. If these troubleshooting tips didn’t work, try contacting Onn TV’s Customer Support for more help.