Beloved by people all over the world, PlayStation 4 is a great console for playing games, watching videos, and even buying media.
However, the PlayStation 4 is prone to some errors, including the PS4 error WS-37469-9.
If you’ve run into this error, you’re probably wondering what is error WS-37469-9? And how do you fix it?
If so, then you’ve come to the right place! Join us, as we go through all of the solutions for PS4 error WS-37469-9.
Table of Contents
What Does Error Code WS-37469-9 Mean?
First things first, what does error code WS-37469-9 mean?
The answer is actually quite simple. When you see the PS4 error WS 37469-9, it just means that your PlayStation 4 has failed to connect to the PlayStation servers.
This could happen when you’re attempting to play a game online. This could also happen when you’re trying to access PlayStation Store, PlayStation Direct, or PlayStation Video.
Basically, if you’re trying to connect to anything that is hosted on the PlayStation servers, this error could stop you in your tracks.
Is It Possible to Fix the PS4 Error WS 37469-9?
Now that you understand what the PS4 error WS-37469-9 means, you’re probably wondering if it’s possible to fix it.
The good news is that it is very possible to fix it!
However, the exact solution depends on your situation.
The error could be caused by your internet connection, the PlayStation servers, a software issue, or a hardware issue.
How to Fix Error WS-37469-9 for PlayStation 4
There are five main methods for fixing PS4 error WS-37469-9:
- Restart your router
- Check if the PlayStation servers are working
- Try another account
- Restart the PlayStation 4 in Safe Mode
- Connect with a mobile hotspot
We’ll go over each method in detail below.
Restart Your Router
If you suspect the problem is with your router, turn it off.
Wait for at least five minutes, then turn it back on.
Make sure your PlayStation 4 is connected to the router’s internet connection, and try to access PlayStation’s servers again.
Check If the PlayStation Servers Are Working
If you think the problem is on PlayStation’s end, you should check to see if their servers are working. There are three main ways to do this.
Visit the PlayStation Network Service Status Page
The official way to check if PlayStation’s servers are up is to go to their Network Service Status page.
On the PlayStation Network Service Status page, you should see five different services:
- Account management
- Gaming and social
- PlayStation Video
- PlayStation Store
- PlayStation Direct
If a service is up and running, there should be a green circle to the left of its name.
If all of the services are up and running, there should be a green checkmark above the list of services.
If the services you’re trying to connect to don’t have a green circle next to them, then all you can do is wait for PlayStation to fix the issue.
Read the Reports on DownDetector
However, sometimes the PlayStation Network Service Status page shows a service to be up and running when it actually isn’t.
In this case, visiting DownDetector will help you.
There, you’ll be able to see comments from other PlayStation users who may report similar connection problems. If this is the case, then you can be sure it’s not an issue with your end.
Scroll through PlayStation’s Twitter
Another way to check if the PlayStation servers are down is to visit PlayStation’s Twitter account.
Since users can tag PlayStation here, it’s often more quickly updated than the Network Service Status page or DownDetector.
If there are tweets about a PlayStation Network outage, then you can sit back and wait until there are updates on the issue being fixed.
Try Another Account
Sometimes, users find that accessing PlayStation services with a different account fixes the issue – for whatever reason.
To use a different account on the PlayStation from the current account:
- Hold down the PS button on your PlayStation controller.
- Choose Power.
- Click on Switch User.
- On the account selection screen:
- Sign into another account, or
- Make a new account and sign into that
Then try to access the PlayStation services and see if the error is gone.
Restart the Playstation 4 in Safe Mode
Next, try restarting your PlayStation 4 in Safe Mode. This should disable any unnecessary software that’s glitching, which may be causing the error code WS-37469-9.
To restart your PlayStation in Safe Mode:
- Hold the power button for 3 seconds to turn off the console.
- Hold the power button again until you hear two beeps.
- Connect the PlayStation controller to the console.
- Press the PS button on the controller.
You should now be in Safe Mode. Try connecting to the PlayStation services and see if the error is gone.
Connect with a Mobile Hotspot
Finally, try connecting to the PlayStation services using a mobile hotspot. Many users have reported that this works for them, although the reason is currently unknown.
To connect with a mobile hotspot, you can follow these steps:
- Connect your PlayStation 4 to a mobile hotspot.
- Connect your PlayStation 4 to your router without disconnecting it from the mobile hotspot.
- Test out the connection and see if the error code WS-37469-9 still shows up.
- If it doesn’t, disconnect from your mobile hotspot.
The downside to this solution is that you’ll have to repeat the process every time you shut down your PlayStation 4 and turn it on again.
If you don’t want to repeat the process, you’ll simply have to leave your PlayStation on, but this could raise your electricity costs.
What If the PlayStation 4 Error Code WS-37469-9 Still Isn’t Fixed?
If the PS4 error code WS-37469-9 still isn’t fixed after running through all of the steps listed above, then it may be time to get some professional help!
You can get support from PlayStation by going to their Contact page and choosing your PlayStation hardware, then the category your issue falls into.
If you’re sure that your PlayStation needs to be repaired, you can go directly to their Repair page and choose your PlayStation model.
If the worst comes to worst and it cannot be repaired, you may have to buy a new PlayStation 4.
As you can see, there are many different methods for how to fix error WS-37469-9 on the PlayStation 4. Ideally, at least one of the methods will work for you – rather temporarily or permanently.
However, if none of these work, you should seek professional guidance on how to fix the issue from PlayStation themselves.
We hope this article helped you!