The Ring Video Doorbell is one of the most popular home security systems for smart homes. It features a two-way talk function, motion detection, and camera quality up to 1080p for the latest models. As efficient as the system can be, some users have experienced an issue where their Ring doorbell won’t connect to WiFi.
Connecting your Ring doorbell device to WiFi is essential for it to function properly. This guide will explain how to reconnect Ring to WiFi and the most common reasons why Ring won’t connect to WiFi.
Read on to learn more.
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Ring Doorbell Won’t Connect to WiFi —Most Common Reasons
Usually, your Ring doorbell will automatically connect to WiFi once it’s set up correctly. However, connection problems, bugs, and other factors can cause WiFi issues on your device.
Here are the most common factors why your Ring doorbell won’t connect to WiFi:
- Incorrect WiFi Password – You may have trouble connecting your Ring doorbell to WiFi if you’ve entered the wrong WiFi password in the Ring app during setup. Check your password, re-enter it if necessary, and see if this fixes the problem.
- Poor WiFi Signal – Connecting your Ring device to WiFi requires your WiFi signal to be strong enough to reach the device. Since your Ring doorbell will usually have a fixed location, try relocating your WiFi router closer to the doorbell and see if the problem resolves.
- Loss of Power – Power loss is another factor that can cause your Ring doorbell to have an inconsistent WiFi connection. If it is battery-operated, it may have trouble connecting to WiFi once its batteries are drained.
If it’s powered using a wired connection, ensure the power cable is in good condition and connected properly and that the socket has no issues.
- WiFi SSID and Password Were Recently Changed – If you’ve recently changed your WiFi SSID (network name) and password, your network will not be recognized by the Ring device. Updating your Ring doorbell with your new network information will fix this problem.
Ring Won’t Connect to WiFi — Solutions
Below are some fixes to help you troubleshoot your Ring doorbell device when it won’t connect to WiFi. Review each solution and see which one is the most effective.
Fix #1: Check Your WiFi Connection via the Ring App
Using the Ring app on your smartphone is essential when setting up your Ring device for the first time. You can use the Device Health feature to check your device’s status, including its current WiFi connection.
To check your Ring doorbell device’s network status, follow these steps:
- Launch the Ring app on your smartphone, and select the Ring device you want to troubleshoot.
- Go to Device Health and select Network Status.
- If it says Offline, your Ring doorbell is not connected to WiFi. If it’s connected but has no stable connection, try placing your WiFi router closer to the Ring doorbell, and check if this fixes the problem.
Fix #2: Power Cycle Your WiFi Router
If you’re experiencing slow WiFi speeds, you can fix this by power cycling your WiFi router. This restarts your device and re-initializes its components. To power cycle your router, proceed to these steps:
- Turn off your WiFi router and unplug its power adapter from the socket.
- Wait for one minute to drain the power.
- Plug the power adapter back in and turn on your router.
- Wait for your Ring doorbell device to connect automatically to your WiFi network.
Fix #3: Set Your WiFi Frequency to 2.4 GHz
When using a Ring Video Doorbell or other Ring devices, you’ll need to set your WiFi frequency to 2.4 GHz. While this is the default setting for most routers, you may have changed it to 5GHz, especially when trying to increase your connection speed.
To set your WiFi frequency to 2.4 GHz, do the following:
- Turn on your computer and connect to your WiFi network.
- Launch your desired browser and input your router’s IP address in the address bar. You can look this up via a quick Google search or by checking its label on the bottom.
- You may see a warning message on the screen. Choose Advanced and click Proceed.
- Enter your login credentials for admin access to your WiFi.
- Go to Wireless and set your WiFi Channel or Band to 2.4 GHz.
- Select Save or Apply to confirm. Your router will soon restart.
Fix #4: Factory Reset Your Ring Doorbell
If all previous fixes are ineffective, the last thing you can do is factory reset your Ring doorbell. This forces the device to go into its initial Setup Mode, which allows you to set up your WiFi connection via the Ring app. This is effective if you recently changed your WiFi network’s name and credentials or are using a new WiFi router.
To factory reset your Ring doorbell, follow these steps:
- With your Ring doorbell device switched on, press and hold the Orange button on the back of the device for 15 seconds. Older Ring devices may have a Black button that can be located on the front or sides of the doorbell.
- Release the button and press the Ring doorbell button on the front. You will now see a flashing light indicating that your device is restarting.
- Once the reset process is finished, you can set up your Ring doorbell again.
- When connecting your Ring doorbell to WiFi, select the correct WiFi network and enter the right password.
- Check if your Ring doorbell can now connect to WiFi.
Connecting your Ring Video Doorbell to WiFi is necessary to access most of its features. It allows you to link your Ring device to the Ring app on your smartphone, where you can view all your Ring devices and their statuses.
Hopefully, this guide helps you if your Ring doorbell won’t connect to WiFi. If these fixes were ineffective, try contacting Ring Help for further assistance.