What Is Carrier Hub? Everything You Need to Know (2023)

When using an Android device, you’ll be able to try a vast array of different apps on the Google Play Store, including games and streaming services. If you use an Android smartphone, you may be curious, “What is Carrier Hub?”

What is Carrier Hub App? Everything You Need to Know

This guide will explain everything you need to know about the Carrier Hub app and review the pros and cons of using it. Read on to learn more.


Table of Contents

What is Carrier Hub?

Carrier Hub is an Android Voice over Wi-Fi (VoWiFi) app that is handy for T-Mobile or Sprint subscribers who need VoWiFi services. It also helps to identify your smartphone’s issues through data tracking. 

On some phones, it may come as a preinstalled app and could be named either the Carrier Hub (for Sprint subscribers) and Carrier Hub Magenta (for T-Mobile subscribers).


What is Voice Over Wi-Fi (VoWiFi)?

Voice over WiFi (VoWiFi) or Wi-Fi Calling is a feature that allows users to make voice calls using their Wi-Fi connection through apps like Carrier Hub, Skype, and others. This technology aims to enhance the reach of mobile services for each user, especially in areas where network signals cannot reach.

VoWiFi can also help in emergencies when your mobile carrier is down in your area and you need to make immediate calls.


Pros and Cons of the Carrier Hub App

The Carrier Hub app is excellent for users with limited network coverage in certain locations where they still want to make calls. However, it still has disadvantages that affect your phone’s overall performance. 

Below are the pros and cons of the Carrier Hub app:



  • Voice over Wi-Fi (VoWiFi) feature – The Carrier Hub app’s main feature is its VoWiFi function, which extends your network coverage and allows you to make calls via a Wi-Fi connection.
  • Data usage tracking – The app also tracks your data usage to detect any network issues and help solve them. Depending on your carrier, it also assists the T-Mobile or Sprint technical support teams.



  • High-battery consumption – While using the app, you might notice a steady decrease in your battery. Some users have reported that the app displayed high consumption on their phone’s battery optimization feature.
  • Increased data usage VoWiFi is a great all-around feature when you have limited network signal access in your home, but it can consume a moderate amount of Wi-Fi data, especially when making long calls.
  • Bugs in the app – Some users reportedly had bugs when using the app, including freezing and sudden app crashes. It also affected their smartphone’s overall performance, even when it was just running in the background.


Is the Carrier Hub App Necessary?

Yes and no. If Carrier Hub came preinstalled on your smartphone and it doesn’t negatively affect its performance, you should keep it on your device. You can use the app for emergencies when the network coverage in your area is down and you need to make calls. However, keep in mind that using VoWiFi might increase your Internet service provider (ISP) bill.

If the Carrier Hub app is causing your phone’s battery to drain or otherwise hindering its performance, you may want to remove it.


How to Disable the Carrier Hub App

Since you cannot uninstall the Carrier Hub app when it’s preinstalled on your phone, you have to disable it to prevent the app from updating and running in the background. To disable the Carrier Hub app, follow these steps:

  1. Go to Settings > Apps and select System Apps.
  2. Find and choose the Carrier Hub app and tap Disable.

To prevent it from tracking your phone data, do the following:

  1. Select Settings > Usage Data Access and find the Carrier Hub app.
  2. Disable all data tracking options. Then, reboot your smartphone.


Final Thoughts

The Carrier Hub app provides access to VoWiFi features, which is handy in areas of limited network coverage by your mobile carrier or during an outage. However, it uses Wi-Fi to receive and make calls, which can add to your ISP’s bill.

Hopefully, this guide explained everything you need to know about the Carrier Hub.