Having a WiFi connection is essential for most homes and establishments. One of the best WiFi and internet services in the US is Xfinity WiFi. However, it’s possible to experience typical issues like Xfinity WiFi keeps disconnecting.
This happens when you cannot get a stable or constant WiFi connection from your Xfinity router. This guide will show you what causes the Xfinity internet dropping issue and how to fix Xfinity internet keeps cutting out.
Read this guide to learn more.
Table of Contents
Why is My Xfinity Internet Dropping?
As mentioned earlier, this problem is common and can occasionally be experienced by Xfinity users. Here are the most common reasons why your Xfinity internet keeps cutting out:
- Service Outage – Outages can sometimes happen in your area due to maintenance by Xfinity, bad weather conditions, and other reasons. To check if there’s a local outage in your location, click here.
- Loose Cable Connections – If your Xfinity internet keeps dropping or cutting out, try checking all cable connections to see if they’re securely plugged in, especially the coaxial cables from your outlet and the router. Also, if there’s a damaged cable due to wear and tear, replace them immediately.
- Weak WiFi Signals – If the Xfinity hotspot keeps disconnecting, try moving your phone or computer closer to the router to have a stronger signal. Also, avoid placing baby monitors, microwaves, and other devices that might interfere with the WiFi signal.
- Unpaid Bills – The Xfinity WiFi service can suddenly be cut out on your home when you haven’t made your payments on time. To check if you have pending fees for your WiFi service, check the Billing tab on your Xfinity Account.
How to Fix Xfinity WiFi Keeps Disconnecting
Here are some troubleshooting methods to help you fix your Xfinity WiFi. Remember to review each fix and check which one is the most effective for your Xfinity Gateway device:
Fix #1: Power Cycle Your Xfinity Gateway
After checking all cable connections, the next thing to do is power cycle your Xfinity Gateway. This re-initializes your router’s components and resets them to a stable state. To power cycle your Xfinity router, follow these steps:
- Turn off your Xfinity Gateway and unplug its power cable from the socket.
- Wait for two minutes to drain the power.
- Plug the power cable back in and turn on your Xfinity Gateway.
- Check if the internet connection is now stable.
Fix #2: Restart Your Xfinity Gateway
If a power cycle didn’t work, you could try restarting your Xfinity Gateway via the Xfinity mobile app and your Xfinity account. It’s a quick fix to most connection and WiFi speed problems. To restart your Xfinity Gateway through your Xfinity account, do the following:
- Using your computer’s default browser, go to Xfinity’s official website and sign in to your account.
- Navigate to the Devices page and choose Run Diagnostic Check > Get Started.
- Wait for the scan to finish.
- Then, once it detects no issues, try restarting your modem by going to Internet & Voice and selecting Restart Modem.
To restart your Xfinity Gateway via the Xfinity My Account app on your smartphone, proceed to these steps:
- Download and install the Xfinity My Account app on your smartphone via the Google Play Store and the App Store.
- Open the app and select Internet.
- Choose your modem from the list and tap Troubleshoot Modem.
- Next, tap Restart Device. This process can take up to seven minutes to finish.
Fix #3: Perform a Full Network Test
If you’re using an Xfinity xFi Gateway, you’ll have access to Internet Health—a set of features that allows you to monitor the health of your home network and fix common connection problems.
To perform a full network test on your Xfinity Gateway via the Xfinity app, follow the steps below:
- Download and install the Xfinity app on your smartphone. It’s free on the Google Play Store and the App Store.
- Launch the app and tap Connect. Select your home network on the screen and tap Internet Health.
- Choose Run a Test on the Full Network Test section. Wait for the network test to finish.
- Ideally, you should see a Speed to Gateway result of at least 90% higher than the speeds included in your internet plan. If it’s lower than 90%, you’ll see the following options:
- Gateway Upgrade – If the test determines that your gateway cannot deliver the necessary speeds on your internet plan, Xfinity will replace your device at no cost.
- Gateway Restart – If the Speed to Gateway shows the appropriate speeds, you’ll be asked to restart your gateway to fix connection issues. After restarting, the test will run again shortly.
Fix #4: Relocate Your Router to a Central Area
Your router’s location can determine why your Xfinity connection keeps disconnecting. It’s best to place it in a central area in your house. For instance, if you have multiple floors in your home, try putting it on the middle floor where there are no interfering devices and objects.
If your house has unavoidable dead spots, try availing of Xfinity’s xFi Pods or a similar device to extend WiFi connections in your home.
It’s possible to experience connection issues on your Xfinity WiFi service. It’s caused by various factors, including service outages, bad or loose cable connections, and a few more. Fortunately, this can all be solved using simple troubleshooting tips.
Hence, this guide hopefully helps you to fix your Xfinity WiFi when it keeps disconnecting or cutting out. If these fixes were ineffective, try contacting Xfinity Technical Support to request a repair service.