How to Fix Amazon App CS11 Error on iOS/Android (2022)

In the 28 years since its inception, Amazon has revolutionized the retail world. Buying something online has never been easier. Their mobile phone application has played a significant role in this achievement. You can order almost anything; all it takes is a tap on your smartphone.

How to Fix Amazon App CS11 Error in iOS and Android

This is why it’s even more frustrating when something goes wrong within the app. For example, are you trying to order something on Amazon, but the mobile or TV app keeps crashing? Do you keep getting the CS11 Amazon app error code? Don’t worry, you’re in the right place.

This guide will help you understand the CS11 error code and how to fix it. We’ll go over the solution methods in detail. By the end, you’ll surely have figured out what’s wrong with the Amazon app on your phone and solved it. Read on to know more! 

Table of Contents


What causes the Amazon App CS 11 Error?

It’s easy to know if your device is experiencing the CS11 error. In such a case, the error message will read:

An error has occurred. We will do our best to fix it. (CS11)

There are several reasons you may get the CS11 error code on your Amazon app. Here are a few possible causes: 

1. Server Down 

CS11 error reports are common on promotional days. In addition, high traffic volume can cause server outages. Over the years, Amazon has invested a lot of money and resources to make its service reliable. Such issues, however, can not always be avoided. Power outages and bad weather conditions can also be responsible for a server outage. 

2. Faulty App Installation 

Have you started getting the CS11 error code after a recent app update? This may mean a faulty app installation or update caused the error. 

3. A Bug within the Amazon app

An issue with the Amazon app software can also cause such an error. If this is the case, other Amazon mobile app users will also be experiencing this issue. You may check online if this is the case. There are several websites available that detect if Amazon users are experiencing problems.

The CS11 error is typically triggered without any action from the user. Instead, it indicates a problem on Amazon’s end. The app will rectify the error on its own. However, the error is also possibly local to your device. If you suspect this to be the case, keep reading! We’ve compiled a list of solutions known to solve this issue. 


7 Solutions for the Amazon App CS11 Error

Let’s say the Amazon app did not rectify the error on its own. What should you do now? Read through the following list of solutions and try them out. You’ll be back online and shopping before you know it!


Method#1: Quit and Relaunch the App

Okay, we know you’ve probably tried this already, but it’s an essential step that bears repeating. Force-quitting and relaunching the Amazon app can often resolve random glitches stopping the app from working correctly. If you are trying to watch videos through Amazon Prime, then you may need to sign out or deregister the device. This can be tricky, so we have a guide that explains how to Sign Out of Amazon Prime on your TV.


Method#2: Update the Amazon App

If your Amazon app has pending updates, it may run into issues when communicating with servers. Amazon also releases updates designed to fix the bugs in previous app versions. Check if any updates are available for the Amazon app on your phone.

For iOS, complete the following steps:

  1. First, tap the App Store icon on your Home Screen.
  2. Next, look up the Amazon app.
  3. If an update is available, you will be shown the option here. 
  4. Tap Update. 


For Android, complete the following steps:

  1. Open Google Play Store. 
  2. Search for the Amazon app. 
  3. If any update is available, you will see the option to do so here. 
  4. Tap Update. 

If a pending app update were the cause of this issue, you would no longer get the CS11 error code after following this method.


Method#3: Clear the Amazon App’s Cache 

Corrupted cache files may be responsible for the CS11 error code. For example, the Amazon app may have stored information incorrectly. If this is the case for you, clearing the app’s cache can eliminate the issue. 

Android allows you to clear an app’s cached data without deleting it. To do so, complete the following steps:

  1. Go to Settings
  2. Tap Apps
  3. Select the Amazon App.
  4. Tap Storage & Cache
  5. Tap Clear Cache.  

Unfortunately, iPhone users do not have the option to delete an app’s cached data without uninstalling it. 


Method#4: Check for Server Outage

Have you checked if other Amazon App users are also experiencing this issue? If this is the case, there may be a server outage due to a problem such as high traffic. In such situations, the app will resume working correctly once the server outage is fixed. You’ll have to wait it out. However, don’t worry too much. Multinational companies like Amazon are more than equipped to deal with server outages. The issue will be fixed soon.


Method#5: Reinstall the App

If the above solutions do not work for you, try to delete and reinstall the Amazon app on your phone. This can get rid of corrupted data that the app may have accidentally stored. If a faulty app installation was responsible for the error, reinstalling the app can fix the issue. 

For iOS:

  1. Open App Store.
  2. Search for the Amazon app.
  3. Tap on the page containing app details.
  4. Tap Uninstall.
  5. Restart your device. 
  6. Reinstall the app. 

For Android:

  1. Open Google Play Store.
  2. Tap the Profile icon.
  3. Select Manage apps and devices.
  4. Tap Manage.
  5. Search for Amazon App. 
  6. Tap Uninstall.
  7. Restart the device and reinstall the app. 

Once the app has been reinstalled, relaunch the app to check if the error code still comes up. You can also change your billing address on Amazon through the app.


Method#6: Check the Date and Time Settings on your Device

The app may have issues communicating with servers if your device’s date and time settings are not in sync with your region. This may be causing the CS11 error on your device. 

To change the date and time settings for iOS

  1. Open Settings
  2. Go to General
  3. Go to Date & Time
  4. Choose Select Automatically. 

To change the date and time settings for Android

  1. Open Settings. 
  2. Go to General Management. 
  3. Go to Date & Time. 
  4. You may manually choose the date and time for your device or enable the Automatic Date & Time option.


Method#7: Update your Phone’s System Software

Using an old version of your phone’s system software can result in the CS11 error code. So instead, update your phone to the latest version of iOS or Android. This may make a difference.

For iOS: 

  1. Open the Settings app. 
  2. Open General > Software Update.
  3. You will be given the option to download and install a software update if one is available. 

For Android: 

  1. Open the Settings app. 
  2. Open System. 
  3. Open Software Update
  4. If a software update is available, you will be given the option to download and install it. 


Final Thoughts

There are several solutions that may help if you are getting the CS11 error code on your Amazon App. It is important to remember that this error code typically signals an issue on Amazon’s end. In most cases, Amazon will solve the problem for you. However, if the error code does not go away on its own, try the solution methods we have listed. All of these methods have been explained in detail in this guide. Read through this article closely! Then, the next time you get the Amazon App CS11 error, you’ll know what to do.