Streaming with your Roku devices requires you to be connected to the internet. It enables you to choose various stream content via Roku’s streaming apps. Most of the time, you’re going to connect your device to a wireless internet connection or Wi-Fi.
However, you can also encounter network errors on your Roku device, such as the Roku error code 009. Also, some users have reportedly seen this on other apps, such as the Fandango error code 009 and the Xfinity error code 009, if you’re using Xfinity on your smart TV.
In this guide, we’ll go over what error code 009 is on Roku and how to fix it yourself. So, if you’re eager to fix your Roku device and watch your favorite movies, read on to learn more.
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What is Error 009 on Roku?
Your Roku device encounters the error code 009 if it is connected to a network but has no internet. Regardless of whether the device is connected using a wired (Ethernet) or a wireless (Wi-Fi) connection, it can happen at any moment. These are a few of the reasons why error code 009 occurs on your Roku device.
- Poor Wi-Fi Signal – Once you’re using a wireless connection, make sure that the streaming device is maintaining a strong signal. Weak Wi-Fi signals can cause frequent disconnections, therefore leading to the error code 009 showing on your Roku device.
- Faulty Wired Connection – If you’re connected to the internet via a wired connection, ensure that the Ethernet cable has no damage and is connected properly to your streaming device.
- Corrupted Cache and DNS Files – Temporary files such as cache help your device to do tasks faster. However, these files can easily cause problems when not cleared up for too long. Temporary DNS files can also cause network and connectivity issues that lead to the Roku error code 009.
- ISP Problems – ISPs or Internet Service Providers are responsible for your device’s consistent internet access. When you’re not experiencing any problems on your Roku device, chances are your ISP is having some issues that are causing the error.
How to Fix Roku Error Code 009 Can’t Connect to the Internet
Before diving straight into the fixes, we recommend that you check all cable connections on your router and see if it has no damage. If the router has hardware issues, it’s best to call your ISP to get it replaced right away. Some internet providers replace it for free, with or without a warranty.
Also, ensure that you’re properly connected to the right network; avoid public networks as they are deemed to be unstable and risky. Check if your Roku device is connected to your network via its network name and password.
If your internet router is in good shape and your streaming device is connected to it, try out these fixes. Make sure to follow them individually and see which one works for you.
Fix #1: Check your Internet Connection
As mentioned earlier, the problem can either come from your ISP or your Roku device. To check, connect another device to your network and see if it experiences internet issues such as a slow or intermittent network speed. If it does, the problem is on your router or the ISP themselves.
However, if the internet connection is stable, the issue may come from your Roku device. This step is important to see where you need to focus to solve the error 009.
Fix #2: Restart your Router
If you’re experiencing a slow internet connection or frequent disconnections from your network, try restarting or power cycling your router. It will reset all connections and eliminate glitches and bugs that might be causing connectivity problems.
To restart your router, follow these steps:
- Turn off your router by pressing its Power button and unplug its power cord from the socket.
- Wait for thirty seconds before plugging the power cord back in.
- Turn on your router and connect your Roku device.
- Check if the connection is stable and see if the error still shows up.
Fix #3: Use a Wired Connection
When using a wireless connection, it will always be prone to interferences such as radio waves, thick walls, and other factors. If you’ve been experiencing this network problem for a while, try using a wired or Ethernet connection.
Wired connections are known to be more stable and faster because the connection is streamlined directly to your device. Just make sure that the Ethernet cable is plugged into the right port and is securely connected.
Fix #4: Restart your Roku Device
Another common way of resolving most of the problems on your Roku device is by restarting it. This will reset your streaming device including applications or processes that cause the error code 009 message.
To restart your Roku device, do the following:
- Turn on your Roku device. Using its remote, navigate to Settings > System.
- Choose Power and select System Restart.
- Next, select Restart to confirm.
- Once it reboots, connect it back to your local network and see if the Roku error code 009 still shows.
Restarting may also help if your Roku has a blinking white light.
Fix #5: Clear Cache Data on your Roku
Cache data on your Roku is temporary information to help the device complete tasks at a faster rate. However, it can cause problems once it’s stored in the device for too long and piles up. Clearing it can help solve errors, like the Roku error code 009.
To clear the cache on your Roku device, follow these steps:
- Turn on your Roku device and make sure it’s on the Home section of the Main menu.
- Using the remote, follow this sequence to clear the cache: press the Home button five times, press Up once, press Rewind two times, and press Fast Forward two times.
- Once it’s cleared, restart your Roku device and connect to your local network.
- Check if the network issue still exists.
Clearing the cache data can also speed up a slow Roku TV.
Fix #6: Reset All Network Connections on your Roku Device
If the fixes above didn’t work, the last thing to try is to do a network reset on your Roku device. It will forget all saved connections as well as clear all temporary network files such as DNS cache files. This will give your streaming device a fresh restart and eliminate network issues.
To do a network connection reset on your Roku device, follow the steps below:
- Turn on your Roku device and from the Home Screen, select Settings.
- Choose System and select Advanced System Settings.
- From here, select the Reset Connection option. All saved connections will now be deleted along with temporary network files.
- Once the process is finished, connect to your local network by pressing the Home button and going to Settings.
- Choose Network and select Set Up Connection.
- Depending on your connection type, choose between Wireless and Wired.
- If you choose a Wireless connection, your device will automatically scan for nearby networks.
- Pick the network name of your local network and enter its password.
- Once connected, check if the Roku error code 009 still appears on the screen.
Is your Roku old? Rokus last around 5 years, so if it is older than this, it may be time to replace it.
One of the most common problems in streaming devices is connectivity errors. These show up once in a while and can be annoying to deal with. Roku devices are at their best when you connect them to a stable and fast internet connection.
So, when you’re experiencing connection errors such as the Roku error code 009, this article can hopefully guide you to fix it using easy troubleshooting methods. When you’ve tried all possible fixes, it’s best to contact Roku’s Official Support for further assistance.