How to Fix Mobile Network State Disconnected (2023)

It’s common for mobile phones to malfunction, just like any other new technology. For example, if you own an iPhone or an Android, you might’ve received a message stating that your mobile network state is disconnected. Many issues can cause this error, but it’s utterly fixable. 

How to fix mobile network state disconnected

If you’re receiving a ‘mobile network state disconnected’ error on your phone, there’s no need to fret. We’ve compiled a comprehensive walkthrough for you to solve this on your own and resume your mobile usage per usual in no time. Therefore, if you’re looking for fixes, you’re in the right place. 


Table of Contents

What Causes Mobile State Disconnected Error?

Most network errors can be attributed to several causes. However, before you jump ahead into fixing the error, you might want to diagnose what’s causing the error to be accurate. We’ve listed down all the reasons why your phone might be malfunctioning. 


Reason #1: Unsupported Phone 

An old mobile device can also bring on the mobile network status disconnection issue with outdated hardware or software. This conflicts with your Sim card and does not support specific signal capacity. Furthermore, this problem is particularly prevalent as contemporary SIM cards are set up to only work with LTE/VoLTE mobile phones, which can result in an error when using an unsupported phone. 

Note: If you have QLink Wireless, please check What Phones are Compatible With Qlink? to see if you have a compatible phone.


Reason #2: Sim Cards

The SIM card is frequently the primary cause of your signal problems. For example, the disconnection error may result from incorrect SIM card insertion. In addition, if the SIM card is not correctly activated or there is no suitable SIM card to SIM card slot transaction, you’ll have to deal with frequent network errors on your phone. 


Reason #3: Poor Signal Reception

Weak or poor signal reception can lead to an inadequate connection, even if all of your devices, such as the phone, are operating normally. Your phone will not be able to establish a successful connection and may face difficulties retaining a poor signal for a long time. This results in an error popping up to alert you of disconnection. 


Reason #4: Network Or APN Configuration

APN settings allow your device to be connected to the network available. If your APN settings are not configured, your phone might not be able to establish a proper connection. Therefore, you’ll need to configure your network or APN settings to eliminate the network state disconnected error. 


How To Fix Mobile State Disconnected Error?

As we mentioned before, it’s essential to diagnose the cause of your problems before jumping to fixing them. However, if the cause of the network state disconnected error remains unknown, you can use our guide below to try out all possible fixes one by one. 


Fix #1: Restarting the Device

Sometimes a simple restart will miraculously fix the mobile network state disconnected problem. Therefore, it is advised to power off your device and switch it back on after waiting 30 seconds to determine whether the problem still exists before moving on to other techniques. This ensures you try out all simple fixes before tampering with your phone or carrier settings. 


Fix #2: Checking Networks 

Before attempting a complex remedy, we advise you to examine the network settings. This precaution is to ensure whether the phone has any reception. Also, don’t forget to look at the VoLTE/LTE icon on the phone next to the battery signal.

You can access your phone’s network settings by going to settings. Then, click on the ‘Connection/s’ option. Lastly, go to networks and see if your device has a network to establish a connection with. 


Fix #3: Checking Reception

Suppose the network signal is strong enough, and you continue to have disconnected mobile network status errors when connecting to the internet. In that case, it is advised that you verify the reception on your smartphone. 

Also, don’t forget to see whether you can access the internet with other devices. If you can access the internet on other devices, it’s evident that the problem lies within your smartphone. 


Fix #4: Checking Router Settings

When connecting to the internet on a device, incorrect DNS or IP configurations might also result in the mobile network state disconnected error. First, check that the settings are set correctly by logging in to your router’s homepage using the default gateway.

Call your ISP or phone carrier to ensure you have the correct configurations. If there’s customization needed, you should ask customer service support to help you out. 


Fix #5: Changing to a 3G Mobile Signal

An incorrect network selection may be the primary cause of a network state disconnected problem. For example, it’s possible that a SIM card configured for 4G/LTE won’t function correctly on a 3G network. Such errors may also pop up for an unsupported phone. To connect to a network, follow the guide below:

  1. Click on the Network Mode after opening the settings on your Android phone
  2. Next, choose the (only CDMA/2G/3G/4G) option
  3. Now attempt to connect your mobile data

Additionally, mobile devices tend to switch from 4G to 3G occasionally. Therefore, try switching the network from 3G to 4G and vice versa to see if it fixes the problem. Then, again, check to see whether the issue is solved.


Fix #6: Deactivate WiFi Connection

If you have a WiFi router at home, it’s best to reboot it to ensure it’s working as well as it possibly can. Overheating or common glitches can cause your signal strength to decrease, causing your mobile phone to display a mobile network state disconnected error significantly. 

Turning off WiFi on your phone may also help. To carry that out, turn off airplane mode, disconnect your WiFi connection, and select mobile data. Then, pick the option for ‘Data Roaming’ and turn on the option for ‘Always On Mobile Data.’ Check to see if the problem resolves before moving on to other fixes. 

Fix #7: Resetting APN Settings 

If you’ve just bought a new smartphone and a new sim card, chances are that your APN settings are not configured yet. Incorrect or lack of correct APN configurations can cause your phone to display a network state disconnected error. To combat this, you should follow our guide below to access your APN settings:

  1. First, open ‘Settings’ on your phone 
  2. Delete all previous APN settings from your device completely
  3. Go back to the main settings menu
  4. Choose the option for ‘Mobile Network Settings
  5. Choose access point names
  6. Ensure to reset them to default 

If your problem hasn’t been solved, you should get in touch with the customer service support of your sim carrier. 

Fix #8: Disabling Security Software

Security software can be easily hacked into, resulting in hackers attempting to access your network connection through it. A preyed-upon network connection can result in a mobile network state disconnected error. To prevent a corrupted connection that harms internet connectivity, it’s best to disable safety software altogether. To do that, all you’ll have to do is follow the steps provided below:

  1. Reboot or restart the device you’re using
  2. Then, check and memorize your IP address via network settings
  3. If you own wireless routers, ensure to keep them updated
  4. Fully reboot your WiFi routers and modems 
  5. Use troubleshooting applications to pinpoint your issue
  6. You can also reset the system settings for better signal strength

Final Thoughts

Diagnosing and fixing any device’s network state disconnected error is relatively simple. All you need to do is ensure you run a check on multiple devices, restart and reboot all devices, and ensure you’re using the correct configurations. Our guide has provided all possible fixes to eliminate this error.