Roku TVs are quality smart TVs for streaming and content viewing. They’re known for their superb image quality and affordability. Most Roku TVs support various streaming services, making them popular in the US and worldwide.
But, issues were reportedly experienced by some users about their TCL Roku TV stuck on loading screen. This happens when their Roku is stuck or when the Roku screen is frozen. In this guide, we’ll show you how to fix your Roku TV when it’s stuck on the loading screen.
Read this guide to learn more.
Table of Contents
How to Fix Roku Screen Frozen Issue
If you’re facing this annoying issue for the first time—worry not, because there are various ways to go about this loading screen issue on your Roku TV. Make sure to go over each fix and see which one is the most effective for your smart TV.
Fix #1: Force Restart Your Roku TV
One of the first things that you can do is to force restart your Roku TV. This will close all running processes which might be causing glitches. Compared to directly unplugging the TV’s power cord, you can try this method first with the Roku remote.
To force restart your Roku TV, press the following buttons in sequence on the Roku remote: Home button five times, Up button twice, Rewind button twice, and Fast Forward button twice.
After following the sequence, your Roku TV will restart shortly. Then, wait until your Roku bypasses the loading screen. If your Roku TV doesn’t start immediately, wait for one minute before trying the same sequence above on the remote.
If you are unable to restart the TV, please read How to Reset TCL Roku TV.
Fix #2: Check Your Internet Connection
During the Roku TV’s loading process, it checks for nearby wireless connections. Your smart TV can be stuck on the loading screen when it cannot detect any wireless connection nearby. When this happens, try checking the WiFi router and see if its indicator lights are lit up well.
If your internet connection is too slow, you can power cycle your WiFi router. To do this, follow these steps:
- Turn off your WiFi router and unplug its power adapter from the socket.
- Wait for one minute. Then, plug the power adapter back in and switch on your router.
- Wait for the Roku TV to recognize the wireless connection and connect to it.
- Check if it can bypass the loading screen.
A slow internet connection can also cause your Roku TV to be slow, so it is worth fixing.
Fix #3: Disconnect All Inputs From Your Roku TV
Some users have tried disconnecting all inputs from your Roku TV. Issues can sometimes occur from defective inputs and can cause your Roku TV to be stuck at the loading screen.
Try unplugging all inputs connected to the Roku TV and restarting it. Then, check if it loads successfully. Also, you can try unplugging the inputs individually to see which input causes loading issues.
Fix #4: Factory Reset Your Roku TV
If all fixes above didn’t work, you can try resetting your Roku TV. Although this is an effective solution, a factory reset will delete all data, including your passwords, accounts, downloaded items, installed apps, etc.
To reset your Roku TV via the Reset button, proceed to the steps below:
- Find the Reset button on your Roku TV. It’s located on the rear of your TV and will either be a pinhole or a simple button.
- Press and hold the button for thirty seconds. If it’s a pinhole button, use a small pin or a similar object to push the button through.
- The LED indicator light on your Roku will flash rapidly after the reset is over.
Once the reset is finished your Roku TV will now work as normal. Then, you can set it up and install your desired apps.
Fix #5: Contact Roku Support
Once you’re still experiencing the same issue despite trying all the fixes above, you can contact Roku Support for further assistance. Their trained technicians are more than capable of giving you effective solutions to fix your Roku TV if it’s stuck on the loading screen.
Their customer service is also responsive and can quickly attend to your support ticket, according to various users.
Newer smart TVs—like the Roku TV load quickly and are capable of supporting various streaming services. However, it’s possible to encounter problems, such as the Roku TV stuck on loading screen. Hopefully, this guide helps you to fix this loading issue on your Roku smart TV.