To access various PlayStation features, you’ll need to have a valid PlayStation account. Besides access to various PS4 games, you can communicate with your friends and PlayStation’s exclusive membership, PlayStation Plus. The main part of your PS4’s setup process is creating your PlayStation Network account and accepting all Terms of Service or TOS and the Community Code of Conduct or COC.
But what happens if your account gets suspended or banned? More often than not, you’ll see the error code WS-37337-3 on your PS4’s login screen. In this guide, we’ll go over what this error code is and a few methods on how to get unbanned if WS-37337-3 is showing on your screen. So, if you’re currently experiencing an account suspension with your PSN account, read on to learn more.
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What is the PS4 WS-37337-3 Error?
The PS4 WS-37337-3 error code will show up on your screen once your account was suspended or banned due to violations of PlayStation’s Terms of Service. While it’s sometimes questionable why this would happen to your PSN account, it’s important to check your PSN’s email account or Sign-In ID and see the reason for the ban or suspension.
When facing this error code, the following error message will show up on your screen:
“Access to PlayStation Network by this account has been temporarily suspended due to policy violations. An email with more details will be sent to the email address for this account. Also, refer to the PlayStation Network Terms of Service and User Agreement. (WS-37337-3)”
Common Reasons for the PS4 WS-37337-3 Error
If you’ve faced this problem for the first time, you’re maybe wondering how long is the suspension for the WS-37337-3 error or how many days is the WS-37337-3 error going to last. The answer sometimes relies on how you came across this error in the first place. Here are the most common reasons for the PS4 WS-37337-3 error.
- Terms of Service or Code of Conduct Violation – Each app or account that you’re signing in for has its own Terms of Service or commonly referred to as Terms and Conditions.
While you understandably won’t have all the time to really read and understand this document, you also won’t be excused for consequences once you break at least one rule.
Depending on the severity of your suspension, it’s possible to get banned permanently. This especially applies if you broke a rule several times already and have faced various account suspensions. In some more serious cases, a console ban is given to some users.
The most common violations are verbal harassment, hate speech, and cheating. So, if you were reported or involved in some of these acts in one of your games, this can probably be the cause for your account being suspended.
- Fraud – If Sony detects any unusual purchases or transactions associated with your account, you might be temporarily banned or suspended from PSN.
- Billing Issues – A problem with your billing method that leads to an incomplete payment can cause an account suspension. It’s best to use an active payment method before purchasing anything from the PlayStation Store. This is similar to PS4 Error Code E-8210604A which is usually caused by a billing issue with your PS Plus membership. If this problem continues, you can try getting a Playstation Plus Free Trial and see if the error occurs with the new account.
How to Fix PS4 WS-37337-3 Error
Before going straight to the methods, first, try to access your PlayStation account using other devices. This is to see if you’re just having a login glitch on your PS4 console. Try signing out and signing back in to check whether the error still occurs or not.
If you’re encountering the same error every time, chances are this is a legitimate issue. Here are some methods that you can do to have an idea if your case of WS-37337-3 is a permanent ban or not.
Method #1: Check your PSN account’s Email or Sign-in ID
As mentioned in the error message, you’ll be contacted via an email from Sony regarding your account suspension. This email is expected to contain vital information, such as the reason why your account got banned and the amount of time that the suspension will be lifted.
If you don’t see the email in your inbox, try checking your email’s spam or junk folder.
Method #2: Check your Account’s Payment Details
If you’re banned based on a failed or incomplete payment transaction, make sure to check your payment account’s activity if there is any evidence of an incomplete transaction. Since this is a payment problem, you can directly contact Sony’s Support Team.
Method #3: Contact Sony’s Support Team
If your account was put on temporary suspension due to unusual or incomplete transactions, it’s best to contact Sony’s Support Team directly. Ensure to provide the correct account details and a working payment method if there are debts and pending payments that you’ll need to settle.
If your account was compromised by an unauthorized user, immediately contact Sony for further assistance. Refunds can be done once you have enough proof that these transactions were done by someone else.
Once you are unbanned, you are probably going to play even more than before! If you are interested, you can find out How to See How Many Hours Played on PS4 (don’t be too shocked at how many hours a day it is).
Account bans and suspensions can happen to anyone that breaks the network’s Terms of Service and Code of Conduct. In the PlayStation Network, these rules are enforced to protect other users and make everyone’s experience worthwhile.
Whether your account was suspended due to an unpaid transaction or a severe violation of the PlayStation Network’s Terms of Service, your questions will be answered by viewing the email that was sent by Sony to your Sign-In ID. If you have more concerns and questions, you can contact Sony’s Support Team for further help.