Samsung smart TVs are one of the mainstream devices that you can use to watch various media content. It supports popular streaming apps like YouTube, Netflix, Hulu, and many more. Most modern Samsung TVs are also capable of screencasting from portable devices like laptops, tablets, and smartphones.
But, it can have issues displaying content, especially when it shows the error “Samsung TV is unable to connect to server”. This happens when its Smart Hub is unable to connect to the internet, thus making it impossible to stream from the smart TV’s apps.
This guide will show you what the error “Samsung TV plus unable to connect to server” is and how to fix it using common workarounds.
Table of Contents
- 1 What is the “Unable to Connect to Samsung Server 189” Error?
- 2 How to Fix Unable to Connect to Samsung Server 189 Error
- 3 Final Thoughts
What is the “Unable to Connect to Samsung Server 189” Error?
This error shows up when your Samsung Smart TV cannot connect to the internet. It can be due to an offline server, issues with the Smart Hub, and a few others. You’ll notice this error when the following error message shows up on your Smart TV: “Unable to connect to Samsung Server. Please try again later (189).”
Here are the most common reasons for the Samsung server 189 error:
- The Server is Down – One of the most common reasons why the Samsung server 189 occurs is due to server issues. Unfortunately, this can happen anytime and can only be solved by Samsung. You can contact Samsung Support to know more.
- Unstable WiFi Connection – Another factor that can trigger this Samsung TV error is an unstable or poor WiFi connection. You can solve this by restarting your WiFi router or resetting your TV’s network settings. If this doesn’t work, please read what to do when your Samsung TV won’t connect to wifi.
- Smart Hub Issues – Most Samsung smart TVs have the Smart HUB feature. It serves as an all-in-one menu system that lets you access various features and apps. However, it can suffer from bugs and glitches, which leads to the Samsung server 189 error.
- Outdated Software – For your Samsung smart TV to work at its best, you’ll need to ensure that its software is updated to the latest version. This can be easily done once you have access to a stable wireless network. This should also help if your Samsung TV apps are not working.
- Location Issues – When you’ve acquired your Smart TV from a foreign country that has different network protocols from your recent location, it may have network issues once you connect to the internet. Fortunately, this can be solved by using a VPN.
How to Fix Unable to Connect to Samsung Server 189 Error
This error is experienced by both Samsung smart TV and Samsung TV plus users. So, if you came across this annoying issue, here are some fixes that you can try. Make sure to go over them individually and check which one works the best for your Samsung TV
Fix #1: Power Cycle your Samsung TV and WiFi Router
Power cycling is a quick and easy way to recover your device from most bugs. It doesn’t lose data and therefore is a harmless solution to this error. To power cycle your Samsung smart TV, follow these steps:
- Turn off your Samsung TV and unplug its power cord from the socket.
- Wait for thirty seconds to drain most of its stored power.
- Plug the power cord back in and turn on your Samsung smart TV.
With similar steps, power cycle your WiFi router. To do this, proceed to these steps:
- Turn off your WiFi router and unplug its power adapter from the socket.
- Wait for one minute to re-initialize its internal components.
- Plug the power adapter back in and switch on your WiFi router.
Then, let your smart TV connect to WiFi and open the Smart Hub. See if the error is solved.
Fix #2: Sign Out and Sign Back Into your Samsung Account
Another trick you can try is signing out and signing back into your Samsung account. It’s an effective solution to account-related bugs which may trigger the Samsung server 189 error. To do this via the System Settings, follow these steps below:
- Turn on your Samsung TV and go to Settings > System.
- Select General and choose Samsung Account > My Account.
- Choose Logout. Then, sign back into your account by entering your Samsung account’s login details.
- Launch Smart Hub and check if the error still exists.
Fix #3: Reset Smart Hub
As mentioned earlier, the Samsung server 189 error mainly affects your Samsung TV’s Smart Hub feature. It’s responsible for keeping most of your TV’s apps and features accessible in just one click. To reset Smart Hub via System settings, do the following:
- Navigate to Settings > Support > Self Diagnosis.
- Select Reset Smart Hub using the remote and type in the PIN for your Samsung TV.
Note: The default PIN for most Samsung smart TVs is: 0000.
- Wait for the process to finish.
- After your smart TV reboots, access Smart Hub and check if the error is solved.
If the Samsung server 189 error still shows up, try following this trick:
- Reset Smart Hub using the steps above but make sure to skip or don’t agree to the Terms and Conditions.
- After the Smart Hub is reset, try launching an application. The Terms and Conditions dialog box will show up.
- Press the following key combination on your remote: Mute + Volume Up + Channel Up + Mute.
- Next, select a different country or region from your current setting. This will be automatically applied to all applications.
- Check if the Samsung server 189 error is solved.
Fix #4: Update your Samsung TV’s Software
To ensure that your Samsung smart TV is free from bugs and errors, always remember to update its software to the latest version. Most software updates contain fixes to certain bugs such as the Samsung server 189 error.
To update the software of your Samsung smart TV, do the following:
- Go to Settings > Support.
- Select Software Update and select YES to let the smart TV find the latest updates. During this process, your Samsung TV must be connected to a stable WiFi network.
- Your smart TV will later reboot after installing all updates.
- Once the updates are installed, launch an app on the Smart Hub and check if the error is solved.
Fix #5: Do a Network Reset on your Samsung Smart TV
A network reset will turn all network-related settings to their factory state. This is an effective solution once you’re experiencing a slow WiFi connection on your smart TV. To do a network reset on a Samsung smart TV, follow these steps:
- Navigate to Settings > General.
- Select Network and select Reset Network.
- Wait until the reset process is finished.
- Reboot your Samsung TV and launch a streaming app. See if the error still exists.
Fix #6: Perform a Hard Reset on your Samsung Smart TV
The last thing to do to solve the Samsung server 189 error is to perform a hard reset. This will restore all settings on your smart TV to default. To do a hard reset on your Samsung smart TV, proceed to these steps:
- Go to Settings and select General.
- Choose Reset and enter the PIN. The default PIN for a Samsung smart TV is 0000.
- Select OK. Your Samsung TV will now start the reset.
- Wait for the TV to reboot automatically.
- Then, set up all necessary configurations on your Samsung smart TV, such as your Samsung account and WiFi login credentials.
- Launch any app and see if the Samsung server 189 error is fixed.
Keeping your Samsung smart TV connected to the internet is important to access most of its features and apps. However, you’re bound to face errors such as the “Unable to connect to Samsung Server” error. Hopefully, these easy-to-do fixes can help you solve this issue.