CBS or formerly known as Columbia Broadcasting System is a major commercial broadcast television and radio network based in the United States. It’s also known as the Eye Network and is one of the earliest broadcasting networks in the US.
In 2014, CBS launched CBS All Access, an over-the-top subscription streaming service. But, some users of the app reportedly experienced issues, like when CBS All Access won’t play or the CBS server error. In this guide, we’ll show you how to fix the CBS All Access when it’s not working.
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Fixing CBS All Access App on Any Device
To fix the CBS app crash issue, follow these workarounds on your device. Most of the time, this is due to an app glitch, which can happen on any streaming app. Remember to follow each fix individually and check which fix works best for your streaming device.
Fix #1: Force Close the CBS All Access App
Once you’re experiencing streaming issues or the app is stuck on the loading screen or a black screen, it’s due to a glitch or error in the app. A quick way to fix this is to force close the app on your streaming device.
Force closing can be different for each device, so, we’ll go over each one of them:
On iPhone or iPad
iPhone X or later:
- Launch your iPhone X. On the home screen, swipe from the bottom to halfway of the screen. This will show all running apps on your iPhone.
- Find the CBS All Access app and swipe up its app thumbnail to force close.
Older version of iPhones:
- Open your iPhone and quickly press the Home button two times. This will show all running applications on the phone.
- Find the CBS All Access app and swipe its app preview up to force close.
After force closing, relaunch the app by tapping on its app icon on the home screen. If you’re still experiencing the same issue, try restarting your iPhone and check if the problem is fixed.
On Apple TV (4th Generation)
- Open your Apple TV and double-click the Home button on the Siri Remote.
- Find the CBS All Access app from the running apps and swipe up to force close.
- Relaunch the CBS app and check if the issue is solved.
You can also perform a power cycle to fully reset your device without uninstalling apps or deleting data. To do this, proceed to these steps:
- Turn off your Apple TV and unplug its power cable from the socket.
- Wait for one minute and plug it back into the power source.
- Turn on your Apple TV and open the CBS app.
On Android TV
- With your Android TV turned on, go to Settings > Apps.
- Find the CBS app and select it.
- Choose Force Stop. The CBS All Access app will now be prompted to close.
- Relaunch the app by opening it from the TV’s app list.
You can do a power cycle in case you’re still experiencing the same app issues. To power cycle your Android TV, do the following:
- Turn off your Android TV and unplug its power cable from the socket.
- Wait for fifteen minutes to drain its power. You can also press and hold the Power button for five seconds during this step.
- Plug the power cable back in and turn on your TV. Launch the CBS app to continue streaming.
On Android Phones and Tablets
- With the CBS All Access app running in the background, go to Settings > Apps.
- Choose the CBS All Access app and select Force Close.
- Relaunch the app and check if the problem is solved.
For both Roku streaming devices and Roku TV, you’ll need to restart it since there’s no force close feature. To do this, follow these steps:
- Using the Roku remote, go to Settings > System.
- Select System Restart. Wait for the restart to finish.
- Relaunch the CBS All Access app and see if it’s now working properly.
Amazon Fire TV or Kindle Fire
- Using the remote, go to Settings > Applications.
- Choose Manage Installed Applications. Find the CBS app from the list of apps and select it.
- Click on Force Stop and restart your device.
- Relaunch CBS All Access to resume streaming.
This method is for Kindle Fire tablets, not regular Kindle paperwhites or ad supported Kindles.
Fix #2: Reinstall the CBS All Access App
Another method to solve the CBS app crash issue is to reinstall the app on your streaming device. This will involve uninstalling the CBS app and installing it again via your device’s app store. To do this on various streaming devices, follow the steps below:
On Android TV
- From the home screen, go to Settings > Device.
- Choose Downloaded Apps and select the CBS app.
- Select Uninstall. Then, open the Google Play Store app and download CBS All Access.
- Once installed, launch the app and log in to your account. Check if the app still crashes.
- From the homepage, go to Streaming Channels and find CBS All Access.
- Select Options > Remove. CBS will now be removed from the Streaming Channels list.
- To add it back, go back to the Streaming Channels menu and search for the CBS All Access app and select Add Channel.
- Launch the app and check if it still crashes.
- From the home screen, select the CBS app.
- Click and hold the touchpad on the remote until the CBS app begins to shake.
- Select Options > Delete. The CBS All Access app will now be uninstalled on your Apple TV.
- To reinstall, go to the App Store and search for the CBS All Access app. Choose Get to install the app.
- Open the CBS app and see if it’s now working properly.
- From the home screen, press and hold the CBS app icon.
- Select Remove App and confirm.
- To reinstall go to the App Store and find the CBS All Access app.
- Choose Get. Once the app is installed, launch it and start streaming.
- Go to Settings > Apps and find the CBS All Access app.
- Choose Uninstall.
- To reinstall the app, go to the Google Play Store app and find the CBS app.
- Select Install. After it’s done installing, open the CBS app and see if the issue is fixed.
Fix #3: Contact CBS Support
If you still cannot access the app after trying all the fixes, you can try to contact CBS Support to ask for further assistance. They can help with most account-related concerns, especially when you’re looking forward to upgrading or renewing your subscription. To contact CBS Support, click this link.
If you found this article helpful, we have another on what to do if the Showtime app stops working.
To access most CBS and Paramount content, you’ll need to install the CBS All Access app on your device. However, some users of the app have reported that their CBS app crashes or stops working. Hence, these fixes can hopefully guide you to solve this CBS app issue on various streaming devices.